Refund policy

Returns & Refund Policy – StreetSpec SA

Last Updated: 11 April 2026

At StreetSpec SA, we strive to provide high-quality automotive accessories. This Returns & Refund Policy complies with the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA) of South Africa.

1. Cooling-Off Period (Online Orders)

In accordance with the ECT Act, customers may cancel their order within 7 (seven) days of delivery without providing a reason.

To qualify:

  • Items must be unused and in original condition
  • Items must be returned in original packaging
  • All accessories and components must be included

Note:

  • The customer is responsible for return shipping costs
  • A full refund will be processed within 7–14 working days after inspection

2. Defective or Faulty Products

In terms of the CPA, customers may return products within 6 (six) months if the item is:

  • Defective
  • Damaged
  • Not as described
  • Not fit for purpose

Customers are entitled to:

  • A repair
  • A replacement
  • OR a full refund

StreetSpec SA reserves the right to inspect the product before approving the claim.

3. Incorrect Orders

If you receive the wrong item:

  • Notify us within 48 hours of delivery
  • We will arrange collection and replacement at no cost

4. Change of Mind Returns

StreetSpec SA may accept returns for change of mind under the following conditions:

  • Return requested within 7 days of delivery
  • Product is unused and in original packaging

Important:

  • A handling/restocking fee may apply
  • Original delivery fees are non-refundable
  • Return courier costs are for the customer

5. Non-Returnable Items

The following items cannot be returned unless defective:

  • Installed or used products (especially LED lights, globes, etc.)
  • Electrical items that have been fitted incorrectly
  • Clearance or sale items
  • Custom or special-order items

6. Refund Process

  • Refunds are processed once items are received and inspected
  • Refunds will be issued via the original payment method
  • Processing time: 7–14 working days

7. Return Process

To initiate a return:

  1. Email: streetspecsa@gmail.com
  2. Include:
    • Order number
    • Reason for return
    • Photos (if defective)

Do not send items back without approval.

8. Contact Information

StreetSpec SA
Email: streetspecsa@gmail.com
Phone: TBC
Location: South Africa