Shipping policy
Thank you for shopping with StreetSpec SA! We strive to deliver your car accessories promptly and securely. Below is our shipping policy to ensure a smooth shopping experience. As we partner with trusted third-party shipping providers, please review the details carefully.
Order Processing Time
• Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation.
• Once processed, your order is handed over to our third-party shipping partners for delivery.
• You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods and Delivery Times
• We partner with reliable third-party carriers (e.g.,The Courier Guy, FedEx, Postnet, or regional couriers) to ship your order.
• Standard Shipping: Estimated delivery within 5-7 business days (South Africa)
• International Shipping: Please note we do not offer international shipping.
• Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or customs clearance.
Shipping Costs
• Shipping costs are calculated at checkout based on your order’s weight, dimensions, and delivery location.
• Additional fees may apply for expedited shipping, oversized items, or international orders, including customs duties, taxes, or import fees, which are the responsibility of the customer.
Shipping Destinations
• We ship to most addresses within South Africa and select international destinations.
• Some remote or restricted areas may have limited shipping options. If we are unable to ship to your location, we will notify you promptly.
Tracking Your Order
• Once your order ships, you will receive a tracking number via email from our third-party carrier.
• Use this tracking number to monitor your package’s progress on the carrier’s website.
• Please note that tracking information may take 24-48 hours to update after your order is shipped.
Shipping Issues
• Lost or Delayed Packages: If your package is delayed or lost, please contact us at streetspecsa@gmail.com within 30 days of your order date. We will work with our third-party carrier to resolve the issue.
• Damaged or Incorrect Items: Inspect your order upon delivery. If items are damaged, defective, or incorrect, please contact us within 7 days of delivery to initiate a return or replacement (see our Return Policy for details).
• Note: We are not responsible for delays or issues caused by incorrect shipping information provided at checkout. Please double-check your address before submitting your order.
Address Accuracy
• Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
• If you need to update your shipping address after placing your order, contact us immediately at [insert contact email/phone]. Changes may not be possible once the order is processed.
Pre-Orders and Backordered Items
• Pre-order or backordered items may have different processing and shipping timelines, which will be noted on the product page.
• If your order includes both in-stock and pre-order/backordered items, the entire order may ship together once all items are available, unless otherwise specified.
Contact Us
For any questions or concerns about your order or our shipping process, please reach out to us at:
• Email: streetspecsa@gmail.com
• Phone: TBC
• Hours: Monday - Friday 9am - 5pm
We value your business and are committed to getting your car accessories to you as quickly and safely as possible. Thank you for choosing StreetSpec SA!